A people-centric approach for a successful front-office transformation
The new market reality brought about by the digital transformation is forcing companies to change their business models. The digital era has given birth to a new mindset among end-users, customers and consumers. We all expect service and content that is relevant to what we are doing – anytime, anywhere, and in the format and on the device of our choice. It is this journey that dictates a company’s strategy and the need for change.