Whitepaper

Modern policy administration with Markov models

Modern policy administration with Markov models
  • Publication
  • 10 minute read
  • 08/09/25

In today’s insurance industry, policy administration systems – which form the core of each company –often fail to embrace the full potential of the insurance business. To overcome these hurdles and to allow for underwriting of future-oriented products, insurers have started to recognise the urgent need to modernise their existing policy administration systems. In this article, we outline the potential benefits of using Markov-based techniques for modelling insurance contracts in policy administration systems.

For nearly three centuries, actuaries have relied on commutation numbers to model life insurance risks. These techniques are rooted in tabular approaches based on deterministic assumptions and have proved to be highly effective in an era of limited computational power and relatively simple product designs.

Andrey Markov, born in 1856, is widely regarded in the actuarial community for his scientific contributions. Among his most famous works are the Markov Process and the Markov Chain, which are well established in the insurance industry to solve a multitude of statistical problems.

We recognise that a Markov approach employs well-established recursive valuation techniques. Further, in combination with Thiele’s differential equation, an iterative valuation of state-dependent insurance obligations can be performed. Applications are manifold and range from modern ratemaking and reserving, to forecasting of the insured’s benefits. While we provide some theoretical background on the idea of Markov models, our focus is to look at some real-life examples for modelling life insurance contracts. Finally, our practical observations on designing actuarial kernels for policy administration systems when using Markov approaches in the context of system migrations are summarised.

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Modern policy administration with Markov models

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Dr. Harald Dornheim

Partner, Actuarial and Climate Risk Modelling Solutions, PwC Switzerland

+41 58 792 17 91

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Alexandre Allegrezza

Senior Manager, Actuarial Services, PwC Switzerland

+41 58 792 28 90

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