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Time, patience and other coaching tips. A talk with Linda Battagliarin
31/08/20
Linda works 100% as a Senior Manager in Assurance, in Lucerne and Zug. Read on and learn why patient it's her best coaching tip:
Why is coaching important for you?
There are two main reasons why coaching is so important for me: firstly, it allows my coachees and peers to grow professionally. When you coach somebody, you give them a very sustainable, long-lasting experience. They can use the gained knowledge in any other future project or engagement. That means, that coaching is very powerful, and you have to make sure to do it right. Secondly, coaching can lead to a better time management. In the stage of “pre-coaching”, I am explaining to my coachees why they are doing a certain task, I give them advice on how it should be done and what they should be paying attention to. If the coachee understands the fundamental reasons for doing a process a certain way, their own way of working will improve. It will also improve the efficiency and time of the coaching process itself.
How do you make time for coaching in your daily work life?
We are always under time pressure and time is a limited resource. So as mentioned before, I try to invest time into pre-coaching, to have my coachees well prepared. By doing so, I make sure that people know how to work and collaborate with me. Not only will the work benefit from it, but the person will also be valued and recognised for their great efforts as a result. The satisfaction leads to high morale within the team, and future projects will be executed highly efficiently and successfully. So, investing more time into pre-coaching will lead to less time investment for future projects.
What is your coaching hack for new/other career coaches or team leaders?
I was extremely lucky when I started my career at PwC. I had an amazing superior in my first year. She used to carefully explain to me what we were going to do together and why we would do so. She showed me why my work was really important. When she coached me, she was not only speaking, but she was also taking notes. Most importantly, she explained tasks by walking me through examples and working papers from prior years and provided me with templates. I loved this effective approach of hers. I learned a lot and enjoyed working with her. I am trying to work similarly with my coachees. They need to understand the reason for and importance of their work in order to be motivated. No one will make personal and professional progress by only copying and pasting, we all need to understand what we are doing and why we are doing it. Therefore, my coaching hack is to “explain the bigger picture”.
What is your coaching tip?
My coaching tip is to be patient, because not all people have the same level of knowledge and people learn with different speeds. Make the other person feel comfortable at all times. They should know that they can ask you anything – there really are no stupid questions.
What is your favourite quote?
I am not sure about its origin, but my dad used to tell me that “it is not about where you are, but where you are going”.
What's your favorite PwC value and why?
I think all of them together are important. But the one that challenges me the most is “Make a difference”. It is not easy to make an impact, whether with my colleagues or with my clients. Sometimes we just try to manage work at the fast pace here at PwC. We tend to remain in our comfort zone, instead of stepping out from it to make a difference. Most importantly: treat your colleagues and clients with respect in order to have a long-lasting impact. Since I have clients that continue to contact me for collaborations, I think this approach really made a difference and led to success for me.
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