Measuring and operationalising what matters most in the Boardroom

Boardscore

Boardscore

Introducing Boardscore

Boards of Directors today face growing expectations and heightened scrutiny. Stakeholders, including regulators and investors, are no longer satisfied with mere compliance. They want to understand  a deeper fundamental question: How effectively does the Board oversee the organization, and how does it continually improve? Regular effectiveness assessments are essential to answering this question. However, as these expectations rise, many Boards find that traditional self-assessments often lack the structure, objectivity, and evidence required to demonstrate effective oversight and drive meaningful improvement over time.

Why this matters now

Boards are navigating an increasingly complex business and governance landscape. Their oversight responsibilities now extend beyond compliance  to areas such as strategy, risk management, culture, resilience, succession, and long-term performance. Moreover, stakeholders are paying greater attention  not only to whether Boards conduct effectiveness assessments, but also to how these evaluations translate into better  decisions and stronger governance practices. This shift is particularly pronounced in regulated sectors like financial services, where Boards must prove that  self-evaluation is more than a mere formality. They require a solid foundation of facts, a consistent methodology, and a clear link between evaluation outcomes and follow-up actions.

Where many board self-assessments fall short

Many Board self-assessments still rely heavily on qualitative judgement and bespoke processes. While these approaches can offer valuable perspectives, they often lack the consistency and comparability needed to identify trends, monitor progress over time, and support evidence-based discussions in the boardroom.

Common challenges include:

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Limited standardisation in methodology, making it difficult to compare results across assessment cycles.

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High degree of subjectivity, which can cause interpretation to depend heavily on individual perceptions.

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Significant administrative burden due to manual surveys, offline data consolidation, and fragmented follow-up processes.

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Insufficient actionability, where findings do not consistently translate into clear, prioritised next steps.

As a result, Boards may receive feedback, but may miss out on  the structured insight necessary to strengthen oversight in a measurable and sustained way.

Boardscore: a digital, science-based solution

Our partnership with Boardscore enables us to leverage a proven, science‑based digital self-assessment tool developed by Prof. Dr. Lars B. Sonderegger (HSLU), complemented by hands‑on advisory support tailored to each Board’s unique context.

Together with Boardscore, we bring greater structure, objectivity, and actionability to Board effectiveness assessments. Boardscore is a digital, science-based tool that measures Board effectiveness in a structured, repeatable, and evidence-based manner, fully aligned with COSO’s governance principles.

The tool streamlines the assessment process, reducing administrative tasks while delivering high-quality, data-driven insights. Instead of relying on generic satisfaction surveys, Boardscore provides a solid factual foundation for productive discussions, enabling Boards to identify strengths, prioritise areas for improvement, and track progress over time.

Boardscore can be used as a digital self-assessment tool or integrated into a broader, externally supported effectiveness review process.

Explore further in our joint report with COSO on governance principles for Board oversight.

Boardscore: a digital, science-based solution

Our partnership with Boardscore allows us to leverage a proven, science‑based digital self-assessment tool developed by Prof. Dr. Lars B. Sonderegger (HSLU), while combining it with hands‑on advisory support tailored to each Board’s context.

We collaborate with Boardscore to bring more structure, objectivity, and actionability to Board assessments. Boardscore is a digital, science-based tool that measures Board effectiveness in a structured, repeatable, and evidence-based manner, aligning with COSO’s governance principles.

It helps Boards assess performance drivers through a streamlined digital process, reducing administrative tasks while providing high-quality insights. Instead of relying on broad satisfaction questions, it offers a solid fact base for discussions, enabling Boards to pinpoint strengths, prioritise areas for improvement, and track progress over time.

Boardscore can be used as a digital self-assessment tool or integrated into a broader, externally supported assessment process.

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Prof. Dr. Lars B. Sonderegger
Founder of Boardscore
Professor at HSLU Hochschule Luzern


How Boardscore adds value to your boardroom

Our integrated approach combines methodological rigor, digital execution, and deep governance expertise to enhance Board effectiveness.

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Science-backed methodology: Boardscore is built on a validated assessment framework that ensures consistency and credibility in Board evaluations and enabling meaningful comparisons over time.

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Digital, data-driven analysis: Automated data collection and advanced analytics allow Boards to move beyond subjective impressions, generating evidence-based insights with significantly reduced administrative effort.

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Clearer actionability: Assessment results are translated into concrete and prioritised improvement areas, helping Boards connect assessment outcomes to stronger governance practices.

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Benchmarking and expert context: By combining internal and external benchmarking with experienced advisory support, Boards gain valuable context to interpret their results and understand how their governance compare with industry leaders.

Our service offerings

We offer Boardscore in flexible formats tailored to your Board’s specific needs and desired level of support.

Service 1: Digital Board self-assessment

Boards receive access to Boardscore, including an introductory session and a structured final debrief. Board members complete a concise digital self-assessment designed to minimise time commitment while capturing valuable insights. The outcome is a clear picture of Board effectiveness across key dimensions, enriched by easy-to-understand visualisation and relevant benchmarks.

Service 2: Board effectiveness assessment with interviews

Building on the digital assessment, this option begins with a kick-off meeting to align on priority focus areas. Senior directors and partners conduct in-depth interviews with Board members and Executive Committee members. This qualitative approach deepens your understanding of the results of the self-assessment, uncovering underlying dynamics, and delivers  more targeted, context-specific conclusions.

Service 3: 360 degree Board evaluation

Our most comprehensive offering expands the evaluation by combining  digital assessments and interviews with:

  • A thorough review of critical documents, such as governance policies.
  • Additional interviews as needed.
  • Detailed reporting and presentation of findings.
  • Customised action points, including identification of key development needs and improvement opportunities.

This holistic approach is ideal for Boards seeking a complete, multi-dimensional understanding of their effectiveness.

Turning insight into action

Insight alone doesn't transform Board effectiveness—action does. The real value of a Board effectiveness assessment lies not just in the findings, but in how confidently and consistently those insights guide better decisions, sharper focus, and measurable progress over time.

Boardscore is designed to bridge this gap. By combining objective analysis, standardised benchmarks, and structured interpretation, it empowers Boards to move beyond reflection, turning insight into clear priorities, actionable next steps, and sustained improvement. In doing so, the Board assessment evolves from an annual formality into a dynamic tool that strengthens oversight, governance, and long-term value creation.

Want to gain confidence in your Board assessment?

Contact us

Fabienne Wikler

Director, Financial Services Risk Consulting, PwC Switzerland

+41 78 666 97 79

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Samuel Leder

Senior Manager Tax, Legal & Workforce, PwC Switzerland

+41 76 570 36 50

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