Resilience in operations and supply chains

Resilience in operations and supply chains

Why interoperable due-diligence requirements are reshaping supply chain risk management

Today, operational and supply chain challenges are increasingly shaped by limited business choices tied to sustainability risks throughout the value chain. Human rights and labour concerns, environmental and sourcing dependencies, and regulatory pressures affecting suppliers, products, or market access influence how—and from whom—companies can operate, source, and sell. What's standing in the way of meaningful change? Let's explore solutions together.

Resilience hinges on how effectively you anticipate, prioritise, and manage risks before they lead to disruption. These challenges aren't tackled through isolated compliance anymore. Instead, they're increasingly formalised through a comprehensive set of regulations centred on due diligence. The Corporate Sustainability Due Diligence Directive (CSDDD) offers a structural backbone, while similar risk-based expectations also support deforestation, forced labour, and product traceability regimes. 

In this landscape, companies are expected to follow a consistent approach: identify and prioritise risks, take preventive or corrective actions as needed, monitor effectiveness, and demonstrate control through governance, processes, and data. 

So, resilience isn't just about reacting to disruption—it's about embedding due diligence into risk management, supply chain operations, and decision-making. This approach helps organisations stay in control as regulatory and market expectations align.

Backbone of Due Diligence

Supervisory and enforcement reality

Understanding how regulators assess due-diligence effectiveness across multiple, interoperable frameworks, and demonstrating control through evidence, governance and documented decision-making.

Risk-based due-diligence execution

Systematically identifying and prioritising actual and potential risks across operations and supply chains, focusing resources on the most severe impacts before they constrain business activities.

Chain-of-activities visibility and traceability

Achieving sufficient transparency across upstream and downstream activities to manage sourcing dependencies, regulatory exposure and product- or supplier-level restrictions.

Systematic stakeholder engagement and grievance

Embedding structured engagement with suppliers, workers and affected stakeholders to surface risks early, and inform preventive and corrective action.

Preventive, corrective and remedial action

Translating identified risks into proportionate preventive and corrective measures, and providing remediation where impacts occur, in line with obligation-of-means expectations.

Embedding due diligence into risk management

Integrating due diligence into policies, risk management, decision-making and controls so it supports resilience objectives and can be reused across regulatory regimes.

These pillars lay the foundation for effective operational control, ensuring seamless compliance with due-diligence regulations. The CSDDD serves as the guiding force behind this framework.

How resilient organisations respond

Resilient organisations don't just tick boxes for each regulation—they make due diligence a key part of how they operate. They understand that the same risks, controls, and evidence are evaluated across various regulations, so they embed these elements consistently throughout their operations and supply chains. Building resilience means focusing on the most critical risks, weaving due diligence into governance and decision-making, and crafting processes and data that can be applied across different regulatory frameworks.

Why interoperability matters

CSDDD forms the core framework for how regulators expect businesses to handle and showcase their management of sustainability risks. This same due diligence approach supports other EU initiatives, such as those addressing deforestation, forced labour, and product traceability. By combining these strategies, we simplify processes and enhance operational oversight.

How we help

We help organisations build stronger operational and supply chain resilience by clarifying their exposure, evaluating their maturity, and crafting scalable, risk-based due diligence strategies that align with regulations. 

While regulations provide the foundation, true resilience is achieved through effective execution.

From clarity to execution

Let's take a moment to reflect and ask ourselves some fundamental questions: Are we truly within the scope? How close are we to meeting regulatory expectations? And what implications will this have for our reporting and the questions our stakeholders might raise over time? At this point, our goal isn't to jump into solutions but to gain a clear, balanced understanding of our current exposure, expectations, and where we stand today. 

Once we have that clarity, we can shift our focus to execution. The real challenge lies in integrating due diligence into everyday business practices—especially throughout the supply chain—without creating cumbersome parallel processes, and ensuring it seamlessly supports our reporting and disclosures.

Solutions to accelerate your journey

We provide two straightforward and effective solutions that work together seamlessly. Our user-friendly methods are designed to fast-track your progress, all while aligning with CSDDD's regulatory standards and the wider sustainability regulations.

A focused starting point to understand how current governance, policies and processes in place score against regulatory requirements. It helps clarify how far the organisation is from where regulators expect it to be, identify priority gaps, and establish a proportionate set of next steps.

An ongoing risk-monitoring approach for suppliers across the value chain. CYCV supports continuous identification and prioritisation of sustainability-related risks overtime, rather than a one-off assessment. It is designed to be practical, enabling regulator updates, targeted follow-up with suppliers and stakeholders.

Contact us

Dr. Antonios Koumbarakis

Partner, Sustainable Capital and Sustainability & Strategic Regulatory Leader, PwC Switzerland

+41 79 267 84 89

Email

Patricia Costa

Director, Sustainability & Strategic Regulatory, PwC Switzerland

+41 79 558 56 39

Email

Klaudia Meszaros-Musiol

Manager, Sustainability & Strategic Regulatory, PwC Switzerland

+41 79 849 77 62

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