Automation, transparency, and compliance in procure-to-pay
PwC’s AI-powered Intelligent Spend Management Suite
Simplify spend management, reduce costs, ensure compliance
For many organisations, the procure-to-pay (P2P) process remains fragmented, manual, and costly. Paper-based invoices, inconsistent data, and complex compliance requirements slow down accounts payable (AP) processing, frustrate vendors, and create financial risks. Teams spend valuable time handling supplier queries and reconciling records instead of driving efficiency and insight.
PwC’s Intelligent Spend Management Suite (ISMS) changes this. By combining modular AI agents, end-to-end automation, and seamless ERP integration, ISMS digitises and standardises the P2P workflow. The result: touchless invoice processing, faster cycle times, and reliable compliance with tax and regulatory requirements – all while improving transparency and vendor experience.
Introducing PwC’s Intelligent Spend Management Suite
ISMS provides a single, AI-powered solution for managing spend and invoices. At its core is a self-service supplier portal with an integrated AI chatbot that simplifies invoice submission and vendor queries. AI-supported document recognition automates data extraction and validation, while policy checks and four-way matching ensure accuracy across purchase orders, goods receipts, invoices, and payments.
Real-time dashboards give full visibility into spend, compliance, and performance, while specialised AI agents support due diligence, exception management, tax, and working capital optimisation. Together, these capabilities shorten the invoice processing cycle while boosting compliance, strengthening vendor collaboration and improving overall accuracy.
With PwC’s ISMS, up to 90% of invoices are paid on time as AI takes over routine processing, enabling your AP team to concentrate on providing valuable business insights.
Peter KepplerDirector Finance Transformation, PwC SwitzerlandOur services
PwC’s ISMS offering covers the entire procure-to-pay lifecycle, using AI and automation to deliver transparency, compliance, and efficiency.
Assessment and strategy
We start with a review of your current P2P processes to identify pain points and improvement potential. Together, we define a target operating model and roadmap for AI-enabled P2P transformation.
Modular AI agents
ISMS deploys a suite of specialised agents across procure-to-pay:
- Intelligent buying: creates purchase requisitions and updates POs.
- RFQ: drafts RFQs, evaluation criteria, and compares vendor offerings.
- Exception handling: books goods receipts and corrections with a full audit trail.
- Invoice extraction: connects to mailboxes to capture and process invoices automatically.
- Tax: determines transactional-level tax rate to increase compliance and reduce errors
- Vendor due diligence: accelerates supplier checks by using insights from vendor financial and other related documents
- Vendor helpdesk: delivers 24/7 responses to queries on invoice status, payments, and policies.
End-to-end automation
From omni-channel invoice submission to automated matching and approval, ISMS eliminates manual effort. Touchless invoice processing and AI-driven payment optimisation reduce errors, improve working capital, and ensure compliance.
Analytics and insights
Built-in dashboards provide transparency across the invoice life cycle from submission to payment, including spend analytics, working capital KPIs, and tax compliance monitoring – enabling better decision-making.
Talk to an expert
How ISMS drives value for your business
PwC’s ISMS services deliver transformative outcomes:
- Significant efficiency gains in P2P processes
- Substantially lower operational costs through automation
- Timely invoice payments result in fewer supplier queries and strengthened business relationships
- Enhanced tax compliance, powered by AI-driven policy checks and tax agents
- Fewer vendor queries, thanks to self-service portals and AI chatbots
Together, these outcomes turn accounts payable into a strategic lever – improving decision-making, strengthening supplier management, and supporting financial resilience.
Why PwC for ISMS?
PwC combines deep procurement and finance expertise with proven capabilities in AI, automation, and ERP integration. We aim to implement intelligent spend management solutions across industries, helping clients reduce costs, increase transparency, and stay compliant in complex regulatory environments.
Our strength lies in aligning technology with finance processes and governance. With PwC, ISMS is not just another automation tool – it’s a secure, scalable foundation for smarter decisions, stronger supplier collaboration, and long-term resilience.
Ready to transform your procure-to-pay process?
Contact us to explore how PwC’s ISMS can help you streamline accounts payable, ensure compliance, and improve working capital management.
Our PwC expert
Peter Keppler