Salesforce Einstein

Artificial intelligence for all – Salesforce Einstein is a quantum leap in productivity.

How does Salesforce Einstein work?

With Salesforce Einstein, your customer interactions get smart. Einstein is a comprehensive artificial intelligence tool that can be integrated into all Salesforce applications. It is the first AI tool suitable for everyone, everywhere. Our PwC experts show you how to concentrate on the essential: your customer. Put Einstein to work for you.

Processing data and designing complex models? Hire Salesforce Einstein as your manager and the work is done automatically.

Thanks to automated machine learning, Salesforce Einstein perfectly adapts to your company’s and customers’ needs.

You do not have to develop tools or improve processes. With Salesforce Einstein you get everything right away, including data management and surveillance functions.

Six Einsteins make your staff successful and your customers happy

Salesforce Einstein is a true expert, learning continuously from your customer data, drawing relevant conclusions and recommending viable action. Do you want to automate your tasks, sales leads, customer responses and your social media monitoring of sales campaigns? All you need is Salesforce Einstein.

Sales Cloud Einstein

  • Sales Cloud Einstein provides your sales staff with the best leads and helps make them successful.

Service Cloud Einstein

  • Service Cloud Einstein proactively ensures that your customers can find answers to their questions themselves and your employees can solve problems faster.

Marketing Cloud Einstein

  • Marketing Cloud Einstein helps your marketing team create individualised campaigns by predicting what your customers will do next.

Community Cloud Einstein

  • Community Cloud Einstein recommends specific content and the right expert for each customer request. This guarantees a tailored user experience.

Commerce Cloud Einstein

  • Commerce Cloud Einstein supplies you with the right product and offers at the right time. This increases turnover, customer loyalty and conversion rates.

Analytics Cloud Einstein

  • Analytics Cloud Einstein knows and tells you automatically what to do next.

Salesforce Einstein and PwC: a winning team


Intelligent applications 

With our PwC experts and Salesforce Einstein, you will develop applications with integrated AI faster than ever before – from prototype to pilot project and market launch. 


Big data – no big deal

Big data is a challenge for many systems. Salesforce Einstein uses your data as fuel: the more, the better. PwC supports you in defining suitable workflows and identifying data with optimum signal quality.


Forecast-based planning

Salesforce Einstein makes your managers and teams better. With forecast-based planning and intelligent automation of your business processes you can save precious time. Our PwC experts ensure seamless implementation.

“With Salesforce Einstein, companies can profit from tailor-made AI without having to hire additional computer scientists and data experts. This is revolutionary.”

Alexander Schultz-Wirth, Partner, Leader Customer Transformation, PwC Switzerland

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Your Salesforce experts

Alexander Schultz-Wirth

Partner, Leader Customer Transformation, PwC Switzerland

+41 58 792 47 97