Transparency Report 2022

Committed to quality - Quality assurance builds trust

Highest quality audit services

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with more than 327,000 people who are dedicated to delivering quality in assurance, advisory and tax services. We’re committed to driving a strong culture of quality and excellence that’s core to our purpose.

In June 2021, we unveiled The New Equation, PwC’s landmark global strategy which responds to fundamental changes in the world, including technological disruption, climate change, fractured geopolitics and the continuing effects of the COVID-19 pandemic. The New Equation is based on analysis of global trends and thousands of conversations with clients and stakeholders. It builds on more than a decade of sustained revenue growth and continued investment. The New Equation focuses on two interconnected needs that clients face in the coming years. The first is to build trust, which has never been more important, nor more difficult. The second is to deliver sustained outcomes in an environment where competition and the risk of disruption are more intense than ever and societal expectations have never been greater. As part of The New Equation strategy the PwC network is making an incremental 3bnUSD investment in quality. This includes a 1bnUSD investment in a multi-year programme to deliver a new audit ecosystem – human-led, tech-powered and data-driven. It will enable us to make continuous improvements to audit quality by further standardising simplifying, centralising and automating our audit work, transforming the experience for our clients and our people.

An essential part of The New Equation is nurturing bonds with our clients and supporting them in the best ways possible. To do this in such a fast-moving and uncertain environment we need a broad network and stable relationships; in other words, we need to build trust by fostering enduring bonds. This takes hard work and proactive, direct communication.

While we’re committed to constantly enhancing the quality of our audits and meeting evolving challenges by investing in innovation and new technology, we realise that our real source of strength lies in our people. The ability to draw on a wide range of specialist skills across our multidisciplinary practice is key to audit quality. We continue to invest in our people by providing in-depth training and ongoing professional and personal development opportunities.

To enable us to work together to deliver sustained outcomes in response to the enormous challenges of today’s world, we’re more committed than ever to creating enduring bonds between us as a firm, with our people, our clients and business partners.

Daniel Ketterer

Daniel Ketterer
Quality & Regulatory Partner
PwC Switzerland

The quality of our work is at the heart of the PwC network and we invest significant and increasing resources in the continuous enhancement of quality across our network.

Transparency Report 2022


PwC network

PwC Switzerland is the leading audit and advisory company in Switzerland. As an independent member of the international PwC network, we help organisations and individuals create the value they are looking for. Whether your needs are international or local, large or small, we are on hand to serve as your partner for assurance, tax and advisory.

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Our apporach to quality

At PwC, we define quality service as one that consistently meets the expectations of our stakeholders and which complies with all applicable standards and policies. An important part of delivering against this quality definition is building a culture across a network of 327,000 people that emphasises that quality is the responsibility of everyone, including our 3,677 people in Switzerland. Continuing to enhance this culture of quality is a significant area of focus for our global and local leadership teams, and one which plays a key part in the measurement of their performance. 

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Our people

Our people strategy was developed in support of our broader business strategy, The New Equation. We’re focused on being the world’s leading developer of talent and enabling our people with greater agility and confidence in a rapidly changing world. Specific focus areas include creating a resilient foundation for times of change through supporting the well-being of our people and enabling effective delivery, developing inclusive leaders for a shifting world, and enabling our workforce for today’s realities and tomorrow’s possibilities.

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Our audit approach

The quality and effectiveness of an audit is critical to all of our stakeholders. We therefore invest heavily in the effectiveness of our audits, the skills of our people, our underlying audit methodology, by the technology we use, and in making the right amount of time and resources available. We pay close attention to the internal indicators and processes that routinely monitor the effectiveness of our risk and quality processes, and provide timely information about the quality of our audit work and any areas for improvement. Additionally, we consider what our various stakeholders require from us, what they tell us we need to improve and the findings of regulatory inspections on the quality of our work.

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We recognise that quality in the assurance services we deliver to clients is critical to maintaining the confidence of investors and other stakeholders in the integrity of our work. It’s a key element of our assurance strategy.

Responsibility for appropriate quality management lies with the leadership of PricewaterhouseCoopers AG. This includes the design and operation of an effective System of Quality Management (SoQM) that’s responsive to our specific risks to delivering quality audit engagements, using the network’s QMSE framework.

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Contact us

Daniel Ketterer

Daniel Ketterer

Quality & Regulatory Partner, PwC Switzerland

Tel: +41 58 792 26 02