Automating business process model creation with GenAI

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  • Blog
  • 5 Minute Read
  • 05/03/24

Initiated by the push for ERP system transformation, managing business processes in a consistent, well-governed manner has become a key focus for enterprise leaders. A wide array of companies has started to map business processes to ensure a consistent technical design, obtain governance over process and system changes as well as to enable workflows based on new process designs.

Peter Blank

Peter Blank

Director, Analytics and Automation, PwC Switzerland

Creating these process models, however, can be a tedious and lengthy exercise that draws precious resources from an already overburdened organisation. Often, it’s a challenge to articulate the actual value gained from documenting available expert knowledge into consistent process models (even if reference is available) as most benefits remain abstract at this initial stage of process transformation. 

As such, it is more important than ever to ensure process modelling and documentation become more efficient and less resource intense by drawing on a wealth of emerging and established technologies. When testing different methods, PwC found that introducing a GenAI based approach to business process modelling produces significant benefits in terms of effort, speed, and consistency of process models generation.

“GenAI is highly relevant for our products and strategy. PwC is amongst our leading partners to further innovate use cases and thus increasing GenAI impact for our customers.”

Alessandro ManziVice President Product Management, SAP Signavio

Using GenAI, we use four different inputs to generate business process models:

While the techniques described above are not meant to generate perfect process models at all levels of abstraction, they provide a fast way to get process model drafts commissioned. By allocating less time and effort, modelling experts and subject matter experts (SMEs) are able to dedicate their time to refine processes and work more efficiently. This allows them to generate process models that can be compared to best practices and/or process mining data.

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We hope you had an intersting read and please get in touch with our cloud and digital experts in case you have any questions.

https://pages.pwc.ch/core-contact-page?form_id=7014L000000IJo1QAG&embed=true 

Contact us

Peter Blank

Director, Analytics and Automation, PwC Switzerland

+41 79 179 47 20

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