Our PwC study “The Leadership Edge” reveals the secret of successful customer transformation and provides insights on where to focus in order to improve transformation initiatives. There are significant disparities between sectors, and, unfortunately, manufacturing firms are lagging when it comes to Front Office Transformation.
Travel, transport and hospitality companies have been thoroughly challenged by new digital business models. The PwC study “The Leadership Edge” shows that this sector has been successfully transforming its customer-related processes, but companies can still do more to capture all the benefits of Front Office Transformation.
PwC’s “ Global Consumer Insights Survey 2020” shows that consumers’ behaviour is rapidly changing. Customers now put more focus on digital, health, and sustainability trends – trends that have been accelerated by the Covid-19 outbreak. Consumer-facing companies and retailers must reinvent their customer purchase journey.
PwC’s study “The Leadership Edge” gives an in-depth view on how to perform a successful transformation project of the front office business processes in order to identify, engage, serve and retain customers. The financial services sector is under particular pressure to transform, but too few financial services businesses are successful. What can they do better?
Retail and consumer goods companies have experienced digital disruption like few others, and they are champions at transforming their front office business processes, as the PwC study “The Leadership Edge” shows. However, many companies could still make further progress, which begs the question: how can this sector capitalise on its head start?
Only 5% of companies are doing all it takes to get to payback from digital. To join them, you’ll need to skillfully navigate the maze of economic uncertainty and the breakneck pace of digital. You need to transcend.
Whenever an organisation bases its decisions on an output of a machine learning model, it's extremely important to understand the underlying decision processes of the model. An organisation that is not able to explain its actions loses the trust of the public and its employees, and in certain cases may even run into regulatory issues.
What your carrot’s journey from field to fork (and beyond) can tell us about the future of sustainability.
PwC’s report «Seeing is believing» explores the impact that virtual reality and augmented reality will have on the economy by looking at how these technologies can help organisations grow their revenues while transforming the way they engage customers and colleagues.
Digital marketing will change in 2020 and what worked in the past won’t work anymore. So in the next few months I’ll be sharing my thoughts on what you need to change to be successful, in the form of 6½ tips.
In the era of data protection, less (data) is more
PwC’s study «Digital Product Development 2025 – Agile, Collaborative, AI-Driven and Customer-Centric» shows how digital product development drives performance and makes customers happier. It also uncovers what Digital Champions are doing differently to achieve their results.